Refund policy
At The Parently Group, we pride ourselves in the quality of our garments and procedures. However, we do understand that sometimes there will be a need to return items. In order to receive credit on your account for the return of any items, the following conditions must be met.
- Notification
1.1 Prior to returning any The Parently Group products, please contact Customer Services for a Returns Authorisation number
1.2 You will be asked for some basic information about the products being returned such as the invoice number, the products and the reason for return
1.3 Please quote the Returns Authorisation number on your paperwork and on the parcel
1.4 Any products returned to The Parently Group without prior notification may be returned to you at your cost
- Returning Parcels
2.1 For large returns, we will collect the goods. Please advise Customer Services when requesting the Returns Authorisation for this service
2.2 For collections we make which are not due to a fault or error, the cost will be charged back to you
2.3 For small items to be returned, we ask that you make arrangements to return by post
2.4 For any faulty items, we will collect the goods. This will be recharged to you if it is found that there is no fault with the product
2.5 The maximum refund for carriage on returns is £5
2.6 Please enclose paperwork with the Returns Authorisation number quoted, details of the returned items and relevant contact details for any queries
- Condition of Returned Goods
3.1 For non-faulty items we ask that goods are returned in the same condition as they were on delivery
3.2 A discretionary handling charge of up to 20% may be applied to any return subject to the amount of reprocessing required
3.3 We regret that we are unable to accept goods returned where:
3.3.1 The goods are damaged by incorrect care
3.3.2 The goods have suffered normal wear and tear, accident or mishandling
3.3.3 The goods are shop soiled
3.3.4 The goods are discontinued
3.3.5 The Buyer has changed their mind or placed an incorrect order
3.3.6 The Buyer has not sold the product for whatever reason – we do not operate "Sale or Return"
- Time limits
4.1 Errors in delivery must be notified to The Parently Group within 7 days of delivery
4.2 Unused samples must be returned to The Parently Group within 6 months of delivery
4.3 Returns for faulty items must be made within a reasonable time after re-sale